Coaching

Leiderschap kan niet zonder kwetsbaarheid:

http://www.mt.nl/90/77288/management/brene-brown-leiderschap-kan-niet-zonder-kwetsbaarheid.html

Six Differences Between Customer-Focused Companies and Operations-Focused Companies

http://www.business2community.com/customer-experience/six-differences-customer-focused-companies-operations-focused-companies-0864688#!KSUJP